Returns, Refunds & Exchanges

Fragrances are final sale

Perfumes, colognes, perfume oils, minis, travel fragrances and fragrance gift sets are final sale, in any department where they appear. We cannot accept returns or exchanges for a change of mind, scent preference or a fragrance ordered by mistake. Please review the exact product, size, concentration and packaging before you order. Final sale never prevents you from reporting a damaged, defective, incorrect or missing item.

Other products

Fashion, Home, Unique Finds and non-fragrance Gifts have their own return and exchange terms, shown on each product page. When a product page does not show an approved return window, voluntary returns are not yet offered for that item. Please contact us before ordering if you have a question.

Exchanges

Fragrance exchanges for scent preference are not available. Where an exchange is offered for another size, color or item, we confirm availability first and explain any price difference and shipping charge before you agree. Replacing a damaged, defective or incorrect item is handled separately and is not a voluntary exchange.

Damaged, defective or incorrect items

Please use Report an Order Problem and include photos of the product, packaging and shipping label. We ask that visible damage or an incorrect item be reported promptly, preferably within seven days of delivery. This requested period does not remove your rights for defects you discover later. Keep the item and packaging while we review your report, and do not use or handle anything that seems unsafe. Depending on the situation we offer a replacement, a full refund or an agreed partial refund. If we ask you to send back an item we supplied in error or that arrived damaged or defective, we provide instructions and cover reasonable return shipping.

Missing items and delivery problems

Orders may arrive in separate packages, each with its own tracking number. If a shipment is delayed, an item is missing, or a package shows as delivered but did not arrive, report it and we will investigate with the carrier and our fulfillment partners. A delivery scan alone does not decide the outcome of your report.

Cancellations and address changes

Contact us as soon as possible after purchase to request a cancellation or address correction. Whether a change is possible depends on whether fulfillment can still be stopped, so we cannot guarantee a cancellation window. Your applicable rights to cancel and receive a refund for shipping delays remain in place.

Return authorization and shipping

Please do not send anything back without a return authorization from ToGiva. When a return is approved we email the return destination, packing instructions and who pays return shipping. Items sent without authorization may not be accepted.

Refunds

Approved refunds normally go to the original payment method. We let you know when your request is received, when it is under review, when a refund is approved and when it has been submitted to our payment provider. After a refund is issued, your bank usually posts it in about 5 to 10 business days, depending on the payment provider. Your refund confirmation shows the amount refunded and how shipping was handled. ToGiva does not collect sales tax at checkout.

Support and your rights

For help, use Report an Order Problem or contact ToGiva customer support. ToGiva handles every request with you directly; you never need to contact a supplier. Nothing in this policy limits consumer rights or remedies that apply under applicable law.

Current terms by department

• Designer Fragrances: Final sale. Damaged, defective or incorrect orders are always covered.
• Fashion: Voluntary return terms for this item are not yet offered. Damaged, defective or incorrect items are always covered. Contact us before ordering with any questions.
• Home: Voluntary return terms for this item are not yet offered. Damaged, defective or incorrect items are always covered. Contact us before ordering with any questions.
• Unique Finds: Voluntary return terms for this item are not yet offered. Damaged, defective or incorrect items are always covered. Contact us before ordering with any questions.
• Gifts (non-fragrance): Voluntary return terms for this item are not yet offered. Damaged, defective or incorrect items are always covered. Contact us before ordering with any questions.